BlackBerry: les excuses de Mike Lazaridis

Trop tard pour éviter une chute dramatique du titre de RIM? On ne peut certifier que les problèmes des derniers jours sont chose du passé...

"BlackBerry email and texting services are returning to normal, but the co-CEO of the company behind the smartphone device says it's too soon to say whether the outage has been fully resolved.

Research In Motion (TSX:RIM) co-CEO Mike Lazaridis posted a video on YouTube on Thursday morning apologizing to customers.

"We're working very hard to continue to stabilize the system and we're seeing steady improvements," Lazaridis said in the message.

"We expect to see continued progress and possibly some instability as the system comes back to normal service levels everywhere."

Millions of users around the world have been affected by the company's biggest service outage in years.

The scripted video, in which Lazaridis spoke directly to the camera while wearing a black polo shirt emblazoned with the BlackBerry logo, was the first time that one of the company's co-CEOs has come out publicly to address the outage.

"I'd like to give you an estimated time of full recovery around the world but I cannot do this with certainty at this time," he said."

http://www.huffingtonpost.ca/2011/10/13/rim-blackberry-outage_n_1008424.html